Understanding cascade deletions helps you make informed decisions about permanent deletion. Here's what gets removed for each entity type.
Contact Permanent Deletion
- All goal events for this contact.
- All cadence tasks assigned for this contact.
- All message events (opens, clicks, replies, bounces, unsubscribes).
- All messages sent to this contact.
- All campaign enrollments for this contact.
- All contact group memberships.
Cadence Permanent Deletion
- All cadence versions (published snapshots).
- Campaign references to this cadence are set to null.
- The cadence itself is removed.
Mailbox Permanent Deletion
- All inbox threads associated with this mailbox.
- All inbox messages associated with this mailbox.
- Campaign sender references are cleared.
- Sent campaign messages are preserved (they reference the mailbox ID but the mailbox no longer exists).
Template Permanent Deletion
- The template itself is removed.
- Cadence steps that referenced this template will show 'Template Deleted'.
- Already-sent emails are not affected.
deletecascadepermanentimpactdata loss