Can I edit a running campaign?
No. Once a campaign is started (RUNNING status), you cannot change the cadence, contacts, or sender mailbox. You can only pause, resume, or stop it. If you need changes, stop the current campaign, clone it, make edits, and start the new one.
Can I delete a campaign?
No. Campaigns cannot be deleted — they are preserved for audit and analytics. You can stop a running campaign, but it will remain in your campaign list as COMPLETED.
What happens if my sender mailbox is disconnected during a campaign?
Emails will fail to send and the enrollment will record an error. Reconnect the mailbox to resume sending. Pausing the campaign while you fix the mailbox issue is recommended.
Can a contact be in multiple campaigns at the same time?
Yes. A contact can be enrolled in multiple campaigns simultaneously. Each campaign creates a separate enrollment with its own workflow.
What happens when a contact replies?
A REPLY event is recorded for the message. The enrollment status changes to REPLIED, and the cadence workflow for that contact typically stops (depending on your cadence flow).
Can I schedule a campaign for later?
Yes. When creating a campaign, you can set a schedule date in Step 5 (Review). The campaign will move to SCHEDULED status and automatically start at the scheduled time.
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